Frequently Asked Questions
Everything you need to know about Giani home essentials.
What is the typical shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-10 business days depending on your location, while larger furniture pieces may require additional time for white-glove delivery.
Do you offer international shipping?
Currently, Giani ships to all 50 U.S. states and Canada. We are working on expanding our logistics to include international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns unless they arrive damaged.
Are your materials sustainably sourced?
Yes, at Giani, we prioritize sustainability. We partner with manufacturers who use FSC-certified wood, recycled metals, and organic textiles to ensure our products are as kind to the planet as they are to your home.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your Giani account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.